Shipping And Handling Goods supplied will normally be despatched within 1 working day of acceptance of order. Working days do not include Saturdays, Sundays, bank holidays or public holidays. Please note: We do not ship outside mainland UK.

SmellyCatsPerfume.co.uk use Royal Mail and offer the following delivery options:

Price	Service	Estimated Delivery Time
£5.95	Special Delivery	Orders placed up to 15:00 are guaranteed for delivery by 12:00 noon the next working day. Orders placed after 15:00 will be despatched by, next day delivery as soon as possible.
£2.80	Recorded Signed For (First Class)	Most First Class Recorded items arrive between 1 to 3 working days. A signature will be required upon delivery.
£2.59	Recorded Signed For (Second Class)	Most First Class Recorded items arrive within 3 to 5 working days. A signature will be required upon delivery.

Delivery of the Goods shall be made to the address specified unless otherwise requested in the order and we would ask that you make all arrangements necessary to take delivery of the Goods whenever they are tended for delivery. If Royal Mail is unable to deliver Goods to you at the specified address for any reason, Royal Mail will then notify you by way of leaving a card. Please follow the instructions on where to collect the parcel. This is normally at your local sorting office.

Delivery Schedule We aim to dispatch your order within 1 working day. Working days do not include Saturdays, Sundays, bank holidays or public holidays.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.

If you receive an item that is faulty or incorrect, you must notify us within 14 working days. We will repair or replace the goods or refund your payment, as appropriate. You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.

Returns for any other reason are at our discretion and will be considered only on goods that are unopened and in original condition with all tags and/or packaging.

Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery.

Cancellation of your Order You have the right to cancel your order within 14 days of receipt of goods. This cancellation period commences the day after the day you receive the goods.

To cancel your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within fourteen working days of the date that your order was delivered to you.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within fourteen working days, we may arrange for collection of the item from your residence at your cost.

If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.